Robyn is a solution-oriented, business process improvement architect & strategist with broad expertise in identifying operations or employee skills that may be improved to ensure smoother procedures, more efficient workflow and improved operational performance. She has a stellar reputation for advising AAFCPAs’ clients in implementing pragmatic changes that have immediate impact leading to business growth, such as: reduced process costs, increased quality, reduced number of errors, reduced process throughput times, reduced training time and expenses, reduced number of internal support requests and customer complaints, increased forecast accuracy, and reduced risks of fraud. Business processes cut across organizational and functional boundaries, and Robyn engages closely with functional and field leaders in all phases of improvement efforts.
Robyn has extensive experience advising service organizations that collect protected, personal or confidential customer information, helping to ensure data security and maintain compliance with data privacy and security standards. She is highly sought-after by service organizations to document and test their systems and business controls as part of their Service Organization Control (SOC) Report attestation, and provides best practices recommendations and opportunities for performance improvement.
Additionally, Robyn advises clients on optimizing system implementations. She interviews key user groups, and conducts current process discovery sessions in order to develop system(s) requirements specifications (SRS), which leads to a clearly defined intended functionality that will satisfy user and company needs. She has expertise in NetSuite Systems.
Robyn is a former financial controller for privately-held businesses, with a broad understanding of financial, administrative, and human resource management processes and IT systems. She skillfully applies this background and experience in advising AAFCPAs’ clients. Her keen focus on efficiency, and internal control complements her understanding of the people, situations, and corporate culture, which ultimately drives the effectiveness and value of her advice.
- Gordon College – Bachelor of Science, Financial Accounting
- Volunteer, Dancing Goats Dairy