How Boston Senior Home Care Reduced Claim Denials by 90% — A Live Client Webinar

Boston Senior Home Care slashed monthly claim denials from $65,000 to just $6,000 by automating one of the most time‑consuming, risk‑prone processes in their organization. Join us to see how this transformation delivered real‑time visibility, restored staff capacity, and created a proactive model any Aging Services Access Points (ASAPs) can replicate.

Speakers include Vassilis Kontoglis, Partner, AI Digital Transformation & Security, AAFCPAs; Ryan K. Wolff, MBA, Senior AI & Strategic Innovation Consultant, AAFCPAs; Charles Webb, CPA, CHFP, Partner, AAFCPAs; Margaret Hogan, Chief Executive Officer, Boston Senior Home Care; and Jeannette Green, Data Consultant, Quality and Compliance, Boston Senior Home Care.

Secure Your Spot

What: Authorization Automation That Reduces Denials for ASAPs

When: February 19, 2026, 12:00 – 1:00 PM ET

Where: This is a live virtual event.

During this session, attendees will:

Learn how the Boston Senior Home Care team gained real-time visibility into expiring and incomplete authorizations
See how the elder services agency utilizes centralized dashboards and AI-driven data extraction to improve efficiency and compliance
Understand how Massachusetts ASAPs may apply a replicable framework to reduce financial risk and staff burden

This isn’t theory—it’s a client‑led walkthrough of a replicable ASAP solution delivering $59,000 in monthly savings. Join us to see how this proven approach is reshaping financial performance and operational clarity for organizations just like yours.

Can’t attend live? Register anyway and we’ll send the recording so you may watch on your schedule.

“Before AAFCPAs built a custom automation to help us manage authorizations, denied claims and bad debt were a constant challenge. We knew something had to change. We were facing significant bad debt, well into the six figures.

AAFCPAs’ custom automation helped us turn that around. After implementation, claims denials dropped from tens of thousands each month to just a fraction of that. Our savings has far exceeded the cost of implementation—and it is ongoing. My advice to anyone in my position is simple: don’t let the price deter you; look at it as an investment. This isn’t just about efficiency; it’s about protecting revenue and sustainability. We’ve talked to other ASAPs about how helpful this would be for them too.

I highly recommend AAFCPAs for organizations looking to reduce financial risk and achieve measurable ROI through smart automation solutions.”

From loss to leadership.

Margaret Hogan, Chief Executive Officer Boston Senior Home Care

About the Authors

Vassilis Kontoglis

Vassilis brings more than 30 years of experience delivering business intelligence, productivity, information risk and change management, automation, dashboarding, and cybersecurity solutions. He leads enterprise AI strategy, guiding planning and implementation across organizations while establishing governance frameworks aligned with regulatory and operational requirements. He serves as a critical resource in helping clients navigate emerging technologies, applying strategy and governance to achieve measurable business outcomes while managing associated risks. Vassilis guides organizations through each stage of digital …

Ryan K. Wolff, MBA

Ryan is a member of AAFCPAs’ Technology & Process Advisory practice and a leader in the firms consulting practice, specializing in AI, data analytics, RPA and strategic innovation. He also leads the firm’s Automation Center of Excellence, a team that streamlines automation, establishes structure, and scales processes. Ryan brings extensive expertise in analytics, robotic process automation (RPA), artificial intelligence (AI) prompting, and natural language processing policy and research. He excels in natural language prompting in AI …

Charles Webb, CPA, CHFP

Charles Webb, CPA, CHFP is a leader in AAFCPAs Healthcare practice specializing in providing assurance & consulting solutions to sophisticated provider organizations, including federally qualified health centers (FQHCs), behavioral health providers, home health agencies, nursing homes & senior care living facilities. Charlie is a highly skilled Certified Healthcare Finance Professional (CHFP) with expertise in the complexities of healthcare financial management. With a solid background in healthcare accounting, revenue cycle management, and compliance regulations, Charlie possesses a …

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